Bugs

QMS provides Keycode configurations for Default Access Zones Group and Default Delinquency Behavior; however, based on documentation and my testing, these two parameters do not appear to do anything for the PTI Flat file integration. I have attached screenshots of settings found on QSC and QSX, which don't have these two fields and only allow you to specify the Access Level. Issue reported by Rhonda from Trojan Storage *I attached PTI Flat File Documentation

Site: Trojan Storage of Sorrento Valley. Tenant: Luis J Acosta Tong Unit: A440 Tenants card declined a few times with auto pay and the system disabled it's Auto Pay which is correct, but for some reason the tenant is still showing up on Auto Pay Roll Report.

Reported by: Jordan Lievois QMS Version Number: Prod & Trial: 0.59.3 Prerequisites: A facility with move-ins, move-outs, and transfers QMS->Corporate/Facility->Reports->Movement Analysis Steps to Produce: Step 1 – Review the generated report. Expected Result: 'Column: Size' uses a lowercase x regardless of move-in, move-out, and transfer. Actual Result: 'Column: Size' reflects a capitalized X for move-ins and move-outs but lowercase for Transfers Note: Attached is a snippet of the issue

Settings look to be correct for Menards / Menards Bay City, but they are not receiving registration emails nor password reset emails. They have consulted with their in-house IT and have confirmed that these emails are not hung up in their spam filters. Can you please look into why this is happening and advise on how we can resolve this quickly for them? This was a little embarrassing on the call I had with Menards trying to troubleshoot this, and the contact said "yeah, this is why we wanted to get started with the software early."

Reported by Rhonda @ Trojan Storage Steps to Replicate: Login to QMS -> Corporate Users -> Roles & Permissions -> Add or edit an existing role -> Choose your facility Under Unit check OFF: Edit Street Rate and Save Permissions Go to Facility Go to any unit -> Setup (tab) -> Click Edit under Unit Details Issue: When 'Edit Street Rate' is checked OFF, it continues to allow users to edit the rate

With the new Recurring Late Notice feature, the delinquency setup now does not let me make a late notice dependent upon the late fee. It is not an option in the dropdown when setting the Calendar Days after X Event. I understand the logic that most operators probably won't use the late notice in a recurring fashion, however we were told it is best practice to chain notice after fee to ensure the system applies the fee first and thus the fee amount can be displayed on the notice. Please advise on the best way to proceed to ensure the late fee is displayed on the late notice when using the new recurring feature for late fees.

Trojan Facility: Burbank Customer Rep: Leo Linden < llinden@trojanstorage.com > Tenant (Prospect): Jason Throop < jthroop@anthro.ucla.edu > The issue: The tenant received an outbound email from tsbr@emailtrojanstorage.com The tenant responded, but no inbound email was received on QMS to tsbr@emailtrojanstorage.com . The customer rep received an inbound email after the tenant attached the rep's email, llinden@trojanstorage.com . More information: The email forwarded to Support includes two photos: JPG & photos add up to ~340 KB (on disk) Replicating Issue (unsuccessfully): Where I replicated the issue: Trial -> ACME Storage (Companies) -> New Facility (James) The same photos were used and tested on mobile. Everything was sent out successfully. I replicated the scenario with the Rep and Prospect, and everything was sent out successfully. I learned that my iPhone converts HEIC files to PNG when adding them to Gmail via Mobile and Web. Original HEIC files are still within ~5MB to send over email). I've tested outbound and inbound emails (successfully): @ sbcglobal.net @ yahoo.com @ gmail.com @ quikstor.com File types tested (successfully): txt pdf png jpg

Issue Trojan Storage Call Center reports that tenant emails with attached pictures or documents are not being received in the application. Steps to Recreate: Facility sends tenant a request for additional documentation. Tenants reply to the email with an attached picture of their driver’s license or a document. Desired Result: Email is received OR, if rejected, an email is sent to the customer advising as such and stating why or how to fix (i.e. file size too large, wrong format, etc) The email is not received in the application. Actual Result: I tested this using the QuikStor Unit at Trojan Storage Burbank and my personal and work emails. Test emails with various file sizes and .pdf or .jpg file attachment types were received and logged correctly. Emails containing a .dng file (raw photo output from Google Pixel) were not received. No rejection email was received. Notes: - My Google Pixel device uses .dng files for images, and I believe iPhones use .heic files based on research. - The email sent to Trojan Burbank will be forwarded to the QMSRelease Email for further investigation.