Unable to make payment and avoid using credit on file.
feature-awaiting prioritizatn
Shaina Cossairt
Tenant Sonia and Mike Byrne (units Y-162 & T-252) sent a check for $200.
The rent on both units is $100 but both units have credits. Y-162 has a $10 credit and T-252 has a $40 credit.
I need to process a one month payment for $100 each, total collection amount equaling $200, but the system automatically deducts the credit amount making the total payment $130 instead.
I figured I could process that payment for $130, then make a partial payment on each unit to make the total collection $200 to match cloud and then re apply the credit amounts, but the system is not allowing me to make a partial payment, on any unit so for now I am not processing that payment.
T
Tony Gardner
feature-awaiting prioritizatn
Shaina Cossairt
We have a plan in place to address these for ADS for now.
Shaina Cossairt
This is far more relevant today as the autopays happened and there are several tenants with credits on file that the system used during autopay.
Examples are tenants Curt Griebel, Mark Collins, Medina Matson, and several others.