Steps to Recreate:

Generate lien notices for tenants at Trojan Storage of Sorrento Valley.

Include tenant Mason Grundy and his alternate contact in the batch.

Review the generated notice for Mason Grundy’s alternate contact.

Expected Result:

The lien notice for Mason Grundy's alternate should populate all placeholders including the alternate’s name and address, just like other notices in the same batch.

Actual Result:

The lien notice for Mason Grundy's alternate contact was generated with blank fields for the name and address, while other notices (including for tenant Douglas Martirossian) generated correctly.

Additional Notes:

The issue is isolated to one tenant (Mason Grundy) so far.

The same template was used for all letters, and it worked for other tenants.

Mason Grundy's alternate was not recently added, suggesting it’s not a data entry timing issue.

I compared the alternate’s tenant record with another working one and found no differences that explain the issue.