LEASE SIGNATURE | Tenant signature not populating in emailed lease PDFs, only in document viewer
bug-verified
A
Alexander Laszacs
Shown here: move-in → sign the lease via email → check the PDF file under Tenant > Documents, Tenant > Communications, and the email received by the tenant.
(This Jam link is from Ronald Uy who was able to test this bug)
Reported by: Sarah M.
The PDF under Tenant > Documents correctly shows the tenant's signature.
However, the PDFs attached to the Welcome Email / 'Move-In Completion (Lease Available)' trigger and the file under Tenant > Communications still display {{sig}} as a placeholder.
M
Miljan Kostic
This seems to be a misunderstanding of Document Templates, as these are 2 different templates:
- Lease - Move-in Document Signing Template - Can contain {{sig}} tag
- Trigger - Move-in Completion (Lease Available) Template - Cannot contain {{sig}} tag
A
Alexander Laszacs
Miljan Kostic I may be misunderstanding.
Isn't the lease the only document in question using the { {sig} } tag? The trigger "Move-In Completion (Lease Available)" is what pulls the lease from the tenant profile and attaches the lease PDF to the email. Why doesn't the image of the signature appear on the PDF in the Jame video for example?
(This also may be all fixed at this point, I forgot to respond earlier. My apologies)
T
Tony Gardner
bug-verified
A
April Lee
Alexander Laszacs please remember to add Bugs to the Bugs board. This was logged as a feature request.
A
Alexander Laszacs
April Lee Acknowledged. Sorry about that, thank you for adjusting this ticket.
A
Alexander Laszacs
Tony Gardner