Late Tenants Being Allowed Access
feature-in progress
Shaina Cossairt
Vincent Castor in Unit 16 is delinquent but was granted access today.
His Access Hours have "Access if Current Within Hours" in Default Delinquency Behavior.
I executed a gate code for another delinquent tenant Miriam Mosqueda in unit 114 and it also allowed access.
It also appears that Gate Activity is listing two entries when the Execute Gate Code option is used.
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Tony Gardner
feature-in progress
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Tony Gardner
Shaina Cossairt FYI from Rafal regarding the duplicate issue:
This is a known problem that I first encountered during my first tests on CloudGate integration.
The problem is unfortunately on the local gate software level, as evidenced by the fact that two activities are generated in the local activity log in the control panel.
This is not an issue with QMS.
A hacky makeshift fix could probably be implemented to detect duplicates and send only one, which carries its own risks.
For a proper fix we would need local gate software to be rewritten which is a huge ordeal. I tried to fix it a lot when I first worked on the integration, but the problem is deep, very deep - approximately where activities are sent to keypads, so a software-hardware interface.
Shaina Cossairt
Tony Gardner Bummer.
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Tony Gardner
Shaina Cossairt The card for the duplicate entries is #11474
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Tony Gardner
Shaina Cossairt I will enter a bug for the duplicated gate codes. Did you open a support ticket about the delinquent tenants? I think support should take a look at it, especially the PTDs, like the other issue on Saturday. That will tell us if we are dealing with a QMS issue or a Third Party Tool issue.
Shaina Cossairt
Tony Gardner Yes, opened a support ticket so I will update you as I hear from support.
Shaina Cossairt
Tony Gardner New bug report.