Esign Link Not Clickable on iPhone | Voters

Esign Link Not Clickable on iPhone

feature-in progress

Shaina Cossairt

This is feedback from Huntingdon SS (existing QS user) who has been playing in the Sandbox.

When opening the eSign email on an iPhone, the link is not clickable and needs to be copied and pasted into a web browser. I tested this on my iPhone and get the same results.

October 29, 2024

Tony Gardner

Shaina Cossairt This is feedback I received this morning from Andre and the team. Please try setting it up this way and see if it works on your phone: 
I spoke to Ervin today. Functionality already exists to get around the Apple link issue. We will need to use this best practice for all links.
First, put your cursor where you want it to appear in the email, then click the Link icon.
Then, put the tag for the desired URL in the URL field, enter the text that you want to be displayed (this can also be the URL tag if you want the URL to display), then click 'Save'

Shaina Cossairt

Tony Gardner I just tried this both ways that they say this will work and it still does not work. I am happy to show you tomorrow in the office.

Tony Gardner

Shaina Cossairt I have added testing feedback in DevOps

Tony Gardner

marked this post as

feature-in progress

Tony Gardner

Shaina Cossairt I tested on my Android and the link works. Created a bug for the iPhone link. DevOps #11148

Shaina Cossairt

Tony Gardner New bug report.